Frequently Asked Questions

Answers to the questions we get asked most. Can't find what you need? Call or text (682) 441-4590 or email info@nexxtmart.com.

About Nexxtmart

Who is Nexxtmart?

Nexxtmart LLC is an online African grocery store based in Midlothian, Texas, owned and run by Cletus Ori. We started in April 2024 to make authentic Nigerian and West African food easy to get anywhere in the United States.

What do you sell?

Over 140 West African food and household items, including:

  • Soup ingredients: egusi, ogiri, iru, achi, uziza, ukazi, ewedu, ugba, crayfish
  • Dried fish and seafood: Norwegian stockfish, smoked catfish, bonga fish, dried prawns, periwinkle
  • Swallow and grains: garri, poundo yam, semovita, amala, ofada rice, parboiled rice, beans
  • Spices and seasonings: suya spice, pepper soup spice, jollof and fried rice seasoning, curry, thyme, Cameroon pepper
  • Brands from home: Peak, Milo, Golden Morn, Indomie, Maggi, Knorr, Gino, Titus, Maltina and more

See everything we sell

Can you find an item that isn't on the website?

Often, yes. Message us with what you're looking for, including the brand and size if it matters, and we'll tell you whether we can source it and what it will cost.

How do I know how to store or cook a product?

Every product page includes storage guidance and, for most items, how it's traditionally used. Always check the package label for ingredients, allergens and best-before dates. For recipes, see our cooking guides.

Ordering and payment

How do I place an order?

Add the items you want to your cart, then go to checkout. Enter your delivery address, choose a shipping option and pay. You'll receive an order confirmation email straight away.

How can I pay?

You can use any of the payment methods shown at checkout. Payments are processed securely, and we never see or store your full card details.

Can I change or cancel my order?

Yes, as long as it hasn't shipped yet. Email us with your order number as soon as possible and we'll cancel it for a full refund. See our Cancellation Policy.

Shipping and delivery

Where do you ship?

We ship to all 50 US states, Washington D.C., Puerto Rico, US territories and APO/FPO addresses. We also ship to Australia, Canada, the United Kingdom and New Zealand. International shipping rates are calculated at checkout, and import duties, taxes and food import rules in your country may apply.

How long does delivery take?

We pack and ship orders within 3 business days. Once shipped, most US orders arrive within 2 to 5 business days. Alaska, Hawaii, Puerto Rico, US territories, APO/FPO and international addresses may take longer. You'll receive a tracking number by email when your order ships.

How much is shipping within the US?

Our standard US shipping is based on the total weight of your order:

  • Up to 3 lb: $6.80
  • Over 3 lb to 6 lb: $10.00
  • Over 6 lb to 10 lb: $15.00
  • Over 10 lb to 15 lb: $19.00
  • Over 15 lb to 20 lb: $25.00
  • Over 20 lb to 30 lb: $35.00
  • Over 30 lb to 40 lb: $43.00
  • Over 40 lb to 50 lb: $50.00
  • Over 50 lb to 60 lb: $60.00
  • Over 60 lb to 70 lb: $75.00
  • Over 70 lb to 80 lb: $85.00
  • Over 80 lb to 90 lb: $90.00
  • Over 90 lb to 100 lb: $150.00

Faster carrier options (UPS, FedEx and USPS) are also offered at checkout, priced by the carrier. The exact cost is always shown before you pay. See our Shipping Policy.

Do you deliver locally in Dallas–Fort Worth?

Yes. We deliver across the Dallas–Fort Worth area, including Midlothian, Mansfield, Grand Prairie, Arlington, Fort Worth and Dallas. Call or text (682) 441-4590 to arrange local delivery, especially for heavy orders like 25 lb or 50 lb bags of rice.

What if my package is lost or can't be delivered?

Contact us and we'll trace it with the carrier. If a package is returned to us because of an incorrect address, we refund the items but not the original shipping cost.

Returns and refunds

What if my order arrives damaged, spoiled or wrong?

Contact us within 48 hours of delivery with your order number, a short description and photos of the item and packaging. We'll send a replacement or refund the affected items, whichever you prefer.

Can I return an item I no longer want?

Because we sell food and other consumable goods, we can't accept returns of items that arrived in good condition and as ordered. See our Refund Policy.

How long do refunds take?

Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to show the credit.

Contact us

  • Call or text: (682) 441-4590
  • Email: info@nexxtmart.com
  • Based in: Midlothian, Texas 76065, United States

Send us a message