Refund Policy

Nexxtmart sells groceries, spices and other consumable goods. For food safety reasons, we can't accept returns of items once they have been delivered. We will always put things right if your order arrives damaged, spoiled, incomplete or wrong.

Damaged, spoiled, missing or wrong items
Please check your order as soon as it arrives. If anything is damaged, spoiled, missing or not what you ordered, contact us within 48 hours of delivery with:
- your order number
- a short description of the problem
- clear photos of the affected item(s) and the packaging

Once we have reviewed your report, we will send a replacement or issue a refund for the affected item(s), whichever you prefer. You do not need to send the item back unless we ask you to. If we do ask, we will provide a prepaid return label.

Items we can't refund
We can't offer a refund or exchange for items that arrived in good condition and as ordered, including if you change your mind after delivery. Problems reported more than 48 hours after delivery can't be accepted.

Cancelling before shipping
You can cancel any order for a full refund before it ships. See our Cancellation Policy.

How refunds are paid
Approved refunds are made to your original payment method within 10 business days. Your bank or card provider may take a few extra days to show the credit. If you haven't received your refund 15 business days after approval, please contact us.

Contact us
Email info@nexxtmart.com or nexxtmartllc@gmail.com.